E.ON Italia has once again this year obtained the prestigious UNI EN ISO 18295-1:2017 Certification issued by DNV GL, demonstrating its commitment to excellence and quality in its customer service. A significant milestone that concretizes the company’s continuous focus on customer centricity and satisfaction of customer needs.
UNI EN ISO 18295-1:2017 Certification is based on the continuous monitoring of key standards that ensure an optimal customer experience. These indicators are built on three fundamental pillars:
– Accessibility to service
– Timeliness in response
– Effectiveness in contact resolution
“Obtaining this certification is an incentive for us to develop new ideas and constantly refine our approach to the customer,” said Andrea Moratto, chief operations officer of E.ON in Italy. “Customer centricity and continuous improvement are fundamental principles that inspire our daily operations. Conquering this milestone, for the eighth year in a row, testifies to our commitment to supporting customers along the energy transition path, positioning us as a playmaker of the new energy“.
In addition to assessing service quality, the certification underscores the importance of targeted training courses, coaching and moments of confrontation. Elements that contribute to enhancing the technical and relational skills of staff, fostering a collaborative environment geared toward excellence.